Consumer Bureau Action Tracker

CFPB – Chase Bank




Chase Bank, USA N.A. and Chase BankCard Services, Inc.


Enforcement, Debt Collection

The CFPB, in association with Attorneys General in 47 states and the District of Columbia, ordered Chase Bank to pay $166 million, alleging “the bank used abusive tactics to collect debts.” The bureau alleged Chase engaged in robo-signing activities starting in 2009, and mandated that $50 million would go to refund the bank’s customers.

  • “Chase Bank USA and Chase Bankcard Services Inc.” are subsidiaries of JPMorgan Chase & Co. The allegations were “brought by the Consumer Bureau, 47 states, including Tennessee and the District of Columbia.” [“Chase to pay $166M over collection tactics,” Knoxville News-Sentinel, 07/09/15]
  • According to the CFPB, the company “pursued the wrong borrowers, sought incorrect amounts or so-called zombie debt that was too old, or relied on documents with improper signatures.” Chase Bank “allegedly sold uncollectable accounts to third-party debt buyers and got judgments without following proper procedures, a practice known as robo-signing. From 2009 through 2013, the bank recovered about $4.5 billion from defaulted accounts through collection lawsuits and from selling defaulted accounts to debt buyers.” [“Chase to pay $166M over collection tactics,” Knoxville News-Sentinel, 07/09/15]


Inactive or Resolved

2015-CFPB-0013 7/8/2015 7/8/2015

CFPB, 47 States and D.C. Take Action Against JPMorgan Chase for Selling Bad Credit Card Debt and Robo-Signing Court Documents

  • Attorney General-PA
  • Administrative filing
  • None
  • Bank
  • $166,000,000



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