Consumer Bureau Action Tracker

CFPB – Conduent Business Services, LLC, formerly Xerox Business Systems


State

Nationwide

target

Conduent Business Services, LLC, formerly Xerox Business Systems

Topics

Enforcement, Credit Report

The CFPB took action against Conduent Business Services, formerly Xerox Business Services, for sending erroneous consumer information to credit reporting agencies. The “software errors resulted in the incorrect information being placed on one million consumers’ credit reports, which lowered their credit scores and could have impacted their ability to borrow money.” Conduent Business Services was fined $1.1 million as a result of the errors.  

  • “The Consumer Financial Protection Bureau (CFPB) has fined Conduent Business Services, formerly known as Xerox Business Systems, $1.1 million for erroneous information it sent about consumers to the three credit bureaus. The CFPB said the company’s software errors resulted in the incorrect information being placed on one million consumers’ credit reports, which lowered their credit scores and could have impacted their ability to borrow money.” [Mark Huffman, “Xerox unit fined for erroneous credit report information,Consumer Affairs, 11/21/17]

Status

Inactive or Resolved


2017-CFPB-0020 11/20/2017 11/20/2017

CFPB Fines Xerox Business Services $1.1 Million for Incorrect Consumer Information Sent to Credit Reporting Agencies
https://www.consumerfinance.gov/about-us/newsroom/cfpb-fines-xerox-business-services-11-million-incorrect-consumer-information-sent-credit-reporting-agencies/

  • Consumer Financial Protection Bureau (CFPB)
  • Administrative filing
  • Nonbank
  • $1,100,000

Close

Join The Fight!

We need your help to hold powerful special interests accountable and empower hardworking Americans. Join our fight today!