The CFPB took action against Conduent Business Services, formerly Xerox Business Services, for sending erroneous consumer information to credit reporting agencies. The “software errors resulted in the incorrect information being placed on one million consumers’ credit reports, which lowered their credit scores and could have impacted their ability to borrow money.” Conduent Business Services was fined $1.1 million as a result of the errors.  

• On November 20, 2017, issued a consent order to Conduent Business Services, LLC. [CFPB – Conduent Business Services, LLC, Case no. 2017-CFPB-0020]

• “The Consumer Financial Protection Bureau (CFPB) has fined Conduent Business Services, formerly known as Xerox Business Systems, $1.1 million for erroneous information it sent about consumers to the three credit bureaus. The CFPB said the company’s software errors resulted in the incorrect information being placed on one million consumers’ credit reports, which lowered their credit scores and could have impacted their ability to borrow money.” [Mark Huffman, “Xerox unit fined for erroneous credit report information,” Consumer Affairs, 11/21/17]