RBS Citizens Financial Group, Inc. ( N/K/A) Citizens Financial Group, Inc.), RBS Citizens, N.A. ( N/K/A Citizens Bank, N.A.), and Citizens Bank of Pennsylvania
Enforcement, Add-On Products, Deposits, Credit Cards
In 2015, the CFPB, along with the Federal Deposit Insurance Corporation and the Office of the Comptroller of the Currency, fined Citizens Bank and its ownership group RBS Citizens Financial Group, Inc., for “pocketing money from customers whose deposit slip totals didn’t match the amounts deposited by the institution.” The bank was ordered to pay restitution and penalties, $18.5 million to the CFPB and additional fees to the other regulators.
Inactive or Resolved