Staff “Rebellion” Takes Toll: CFPB Job Satisfaction Plunged 25% Under Mulvaney

WASHINGTON, D.C. – In a piece published in today’s Washington Post, the annual “Best Places  To Work in the Federal Government” survey shows job satisfaction ratings for the Consumer Financial Protection Bureau (CFPB) under Mick Mulvaney plunged by a whopping 25 points when compared to ratings under the previous Obama-era Bureau director, Richard Cordray. It is the largest drop in employee morale for any mid-size government agency. Of the 488 government offices surveyed, the CFPB had the third largest drop in employee morale.

From the Post:

The Best Places survey shows some precipitous drops in the survey’s satisfaction ratings, which fall on a 100-point scale. For example, the Consumer Financial Protection Bureau, created under President Barack Obama to enforce consumer laws and protect the public from abusive practices by financial firms, saw its ratings plunge by 25 points. The drop-off came as Trump officials reined in its mission.”


“John Czwartacki, chief communications officer at the Consumer Financial Protection Bureau, which has seen an exodus of career employees, said that ‘this has been a tumultuous years of great change.’ He called the employees ‘one of our most important stakeholders and their happiness is of utmost importance. The good news here is that we only have one way to go — and that’s up.’”

In September, the Washington Post reported on the racist writings of CFPB fair lending chief Eric Blankenstein. After news of Blankenstein’s writing surfaced, reports of a “rebellion” and deep “dissent” within the CFPB bean to spread. Soon after, a union representing CFPB employees filed a mass grievance over the handling of Blankenstein’s racist writing and called for his removal. Yesterday, newly-confirmed CFPB Director Kathy Kraninger defended Blankenstein during her first press conference indicating she has no plans to remove him.

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